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Privacy & cookie policy

Privacy Policy:

This policy is about the personal data we collect, what we use it for and how we look after it. We will always keep personal data to a minimum. Thank you for taking the time to read this.

Effective Date: 25th May 2018.

GDPR is the law that governs your personal data and every company in the UK needs to abide by it and let you know how your personal data is used.

Your privacy is very important to us

When you place an order and enter your name and delivery information, these personal details are stored in our secure database. Personal data collected by this site is only used to:
a. Take and fulfil customer orders.
b. Administer the site and enhance the service.
c. We only disclose information to third-parties for goods delivery purposes and to enhance your shopping experience

Our Privacy Policy summarised

  • We promise to respect the personal information that you provide by keeping your data safe and private
  • We collect your delivery name and address - this is passed on to the courier in order to fulfil your order (our own transport, DPD or Royal Mail) so that they can arrange for the delivery
  • We collect the billing name and address; we need that to verify payment details and check for fraud
  • We collect your email address so that we can send your order and delivery confirmations.
  • We collect telephone numbers, so we can call you if there are any issues or to follow up an enquiry that's been made. Mobile telephone numbers may also be used for delivery details and confirmations.
  • For those who complete a VAT Exemption claim, we collect the users' name, address and medical condition. This is securely kept, to adhere to HMRC tax regulations only. It is not used for any other purpose.
  • We use tracking and technology to provide analytics and a better shopping experience.
  • We respect your privacy and have always done our best to keep your data secure.
  • You have rights regarding your data - see below
  • We do not sell your information on to third parties

You can contact us with any queries about our Privacy Policy or to exercise your rights to data from our contact us page which is at the top of every page on our website.

The Personal Data We Collect

Dorset Nursing Supplies collects data to make sure that we can deliver your orders, and to give you the best possible shopping experience through our website. There are several types of data that we collect:

  • Data you type in directly when you place an order
  • Transaction data includes the payments made and the goods and services you purchase from us
  • Data you type in to send us an enquiry
  • Data that records how you use our website; e.g. using third-party technologies like Google Analytics

We do not obtain personal contact data from any third parties.

When you order, we only ask you to provide the following personal information:

  • Name and contact data for both the billing and delivery purposes. We collect your title, first and last name, email address, postal address, phone number and other similar contact data;
  • The goods and services you want to buy;
  • Medical condition - if you wish to claim VAT relief then we are legally obliged to collect the name of the person the goods are for and their long term medical condition or disability. We don’t use this for marketing purposes - we keep this information confidential, secure and only to account to HMRC should it be required;
  • Payment details are collected on our website or over the phone. We do not store any credit card details - these are held securely by Paypal or Sage Pay. Marketing data includes your preferences in receiving marketing from us and your communication preferences.

We do not collect any other special category details, for example, about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

Usage Data includes information garnered from browsing our website:

Dorset Nursing Supplies uses cookies on the website - these are used to provide the best user experience possible. Cookies do not contain anything personal, they are just used to give your visit to the website a unique identity. You have the option of browsing our website without cookies.

Website analytics - to help us know how well the website is performing, we use analytics data from third parties like Google Analytics which use cookies and other identifiers to gather usage and performance data. For example, by using Google Analytics, we can see which devices are being used to browse our website. We don't know which customers they are as the data is anonymous. Google Analytics are not given any of your personal data such as your name or email address by us. Similarly, if you have provided personal data to Google, then we will not be privy to that data. If you wish, you can switch off third-party cookies in your browser settings but switching off our main browser cookie will affect your shopping experience.

Disclosure of your personal data

  • We will not share your data with third parties for their own mailing or marketing purposes;
  • Should the UK Government HMRC, the Police or any other regulatory body require to see your data, we are required to show this;


Storing your personal data

We take the security of your data storage extremely seriously:

  • Your data is held on secure servers, these are regularly tested for PCI Compliance.
  • By law we must keep records of transactions for at least 6 years.
  • Our staff may print off order details which includes customer name, address and contact details. Such print is kept in the workplace securely until it has been dealt with, at which time it is shredded or otherwise destroyed.
  • All staff have been trained on the importance of keeping your data secure and are familiar with this privacy policy

Marketing

If you have consented to our marketing, you may occasionally be kept informed of our offers and products that you may not otherwise have been aware of. You will always have a simple way to opt out of this if you prefer.

Your rights under GDPR

Under GDPR you have new rights which include:

  • The right to be forgotten - this is where any information we or our data processors hold is erased. We can erase everything except what we need to keep for UK Legal Purposes (e.g. proof of invoice and any VAT Relief claims)
  • The right to object - for example, if you don't want to receive our email newsletters or don't like the way we're administrating your data, you can object to it
  • The right to rectification - under GDPR, you can ask to update your personal data if it is incorrect or incomplete
  • The right of access - this is where you have the right to know how your data is being used and why

As above you have a right to know what data we hold about you and are welcome to enquire at any time. Please do get in touch and allow us up to 30 days to provide you this. If anything is incorrect, or requires updating, please let us know.

Similarly, if you want us to delete any of your data, we'll work with you on that. Please note that as Dorset Nursing Supplies only retains the necessary data upon an order, and as we don't ask anything other than the data we need to process that order, then we may need to keep a certain amount of data on record which we can inform you of.

Contacting us about our Privacy Policy

To get in touch about any aspect of our privacy policy you can do this through the ‘contact us’ link on our website, or by contacting us at:

Dorset Nursing Supplies Ltd

Unit 4a, Wilverley Road

Christchurch

BH23 3RU

Tel 01202 425070 Fax 01202 475735

Email enquiries@dorsetnursing.co.uk


Cookie Policy:

What are Cookies?

Cookies are small files which are stored on your computer. They are designed to hold a modest amount of data specific to your website visit on our site.

Cookies help to improve your visit to our website by helping with the following:

  • Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • Remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it
  • Measuring how you use the website so we can make sure it meets your needs

Please note that cookies can't harm your computer and we do not store personally identifiable information in cookies we use on this website.

We're giving you this information as part of our initiative to comply with UK legislation, and to make sure we're honest and clear about your privacy when using our website.

Please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

The Cookies we use:

General website cookies

This website is built using Microsoft’s ASP.Net web technologies, as part of that we use the built in session cookie (ASP.Net_SessionID) to manage your session. When you navigate to the site, the server establishes a unique session that last for the duration of your visit.

Measuring website usage – Google Analytics

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of this website domain, and the data cannot be altered or retrieved by any service on another domain.

The following table lists the type of information that is obtained via Google Analytics cookies and used in Analytics reports.

Functionality

Description of Cookie

Cookie Used

Setting the Scope of Your Site Content

Because any cookie read/write access is restricted by a combination of the cookie name and its domain, default visitor tracking via Google Analytics is confined to the domain of the page on which the tracking code is installed. For the most common scenario where the tracking code is installed on a single domain (and no other sub-domains), the generic setupis correct. In other situations where you wish to track content across domains or sub-domains, or restrict tracking to a smaller section of a single domain, you use additional methods in the ga.jstracking code to define content scope. SeeDomains & Directoriesin the Collection API document for details.

All Cookies

Determining Visitor Session

The Google Analytics tracking for ga.jsuses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Sessionarticle in the Help Center for a detailed definition and a list of scenarios that end a session. You can customize the length of the default session time using the_setSessionCookieTimeout()method.

This description is specific to the ga.js tracking code for web pages. If you use Analytics tracking for other environments—such as Flash or mobile—you should check the documentation for those environments to learn how sessions are calculated or established.

__utmb
__utmc

Identifying Unique Visitors

Each unique browser that visits a page on your site is provided with a unique ID via the __utmacookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.

__utma

Tracking Traffic Sources & Navigation

When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in theutmccvariable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to your site; thus it is used to determine visitor navigation within your site.

__utmz

Custom Variables

You can define your own segments for reporting on your particular data. When you use the _setCustomVar()method in your tracking code to define custom variables, Google Analytics uses this cookie to track and report on that information. In a typical use case, you might use this method to segment your website visitors by a custom demographic that they select on your website (income, age range, product preferences).

___utmv

Website Optimizer

You can use Google Analytics with Google Website Optimizer (GWO), which is a tool that helps determine the most effective design for your site. When a website optimizer script executes on your page, a _utmx cookie is written to the browser and its value is sent to Google Analytics. See the Website Optimizer Help Centerfor more information.

___utmx

Once the cookies are set/updated on the web browser, the data they contain that is required for reporting purposes is sent to the Analytics servers in the GIF Request URL via the utmccparameter.

Cookies Set By Google Analytics

Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.

Name

Description

Expiration

__utma

This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

2 years from set/update.

__utmb

This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the_setSessionCookieTimeout()method.

30 minutes from set/update.

__utmc

This cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Not set.

__utmz

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

6 months from set/update.

__utmv

This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar()method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.

2 years from set/update.

__utmx

This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Centerfor more information.

2 years from set/update.

For further information about the Cookies Google uses please visit this Cookie Information page.

Other 3rd Party Cookies we may use

When you visit our website, you may notice some cookies that are collecting information for other websites. For example, if you visit a page that has video content, cookies from YouTube may be served. We do not control the setting of these cookies and we recommend you visit the third party websites for more information.

Please find a list of some third party cookies you may find present on this website and links to their specific cookie information:

YouTube

Google Adwords

4Q Survey

How do I Control or Delete Cookies?

If cookies are not enabled on your computer is could mean that your experience with our website will be impacted. However, if you want to control or delete cookies you can do so.

Information on deleting cookiesor controlling cookiesis available at www.aboutCookies.org. To reiterate though, by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.



Cookie Policy:

What are Cookies?

Cookies are small files which are stored on your computer. They are designed to hold a modest amount of data specific to your website visit on our site.

Cookies help to improve your visit to our website by helping with the following:

  • Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • Remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it
  • Measuring how you use the website so we can make sure it meets your needs

Please note that cookies can't harm your computer and we do not store personally identifiable information in cookies we use on this website.

We're giving you this information as part of our initiative to comply with UK legislation, and to make sure we're honest and clear about your privacy when using our website.

Please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

The Cookies we use:

General website cookies

This website is built using Microsoft’s ASP.Net web technologies, as part of that we use the built in session cookie (ASP.Net_SessionID) to manage your session. When you navigate to the site, the server establishes a unique session that last for the duration of your visit.

Measuring website usage – Google Analytics

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of this website domain, and the data cannot be altered or retrieved by any service on another domain.

The following table lists the type of information that is obtained via Google Analytics cookies and used in Analytics reports.

Functionality

Description of Cookie

Cookie Used

Setting the Scope of Your Site Content

Because any cookie read/write access is restricted by a combination of the cookie name and its domain, default visitor tracking via Google Analytics is confined to the domain of the page on which the tracking code is installed. For the most common scenario where the tracking code is installed on a single domain (and no other sub-domains), the generic setupis correct. In other situations where you wish to track content across domains or sub-domains, or restrict tracking to a smaller section of a single domain, you use additional methods in the ga.jstracking code to define content scope. SeeDomains & Directoriesin the Collection API document for details.

All Cookies

Determining Visitor Session

The Google Analytics tracking for ga.jsuses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Sessionarticle in the Help Center for a detailed definition and a list of scenarios that end a session. You can customize the length of the default session time using the_setSessionCookieTimeout()method.

This description is specific to the ga.js tracking code for web pages. If you use Analytics tracking for other environments—such as Flash or mobile—you should check the documentation for those environments to learn how sessions are calculated or established.

__utmb
__utmc

Identifying Unique Visitors

Each unique browser that visits a page on your site is provided with a unique ID via the __utmacookie. In this way, subsequent visits to your website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with your website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.

__utma

Tracking Traffic Sources & Navigation

When visitors reach your site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in theutmccvariable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to your site; thus it is used to determine visitor navigation within your site.

__utmz

Custom Variables

You can define your own segments for reporting on your particular data. When you use the _setCustomVar()method in your tracking code to define custom variables, Google Analytics uses this cookie to track and report on that information. In a typical use case, you might use this method to segment your website visitors by a custom demographic that they select on your website (income, age range, product preferences).

___utmv

Website Optimizer

You can use Google Analytics with Google Website Optimizer (GWO), which is a tool that helps determine the most effective design for your site. When a website optimizer script executes on your page, a _utmx cookie is written to the browser and its value is sent to Google Analytics. See the Website Optimizer Help Centerfor more information.

___utmx

Once the cookies are set/updated on the web browser, the data they contain that is required for reporting purposes is sent to the Analytics servers in the GIF Request URL via the utmccparameter.

Cookies Set By Google Analytics

Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.

Name

Description

Expiration

__utma

This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

2 years from set/update.

__utmb

This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the_setSessionCookieTimeout()method.

30 minutes from set/update.

__utmc

This cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Not set.

__utmz

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

6 months from set/update.

__utmv

This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar()method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.

2 years from set/update.

__utmx

This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Centerfor more information.

2 years from set/update.

For further information about the Cookies Google uses please visit this Cookie Information page.

Other 3rd Party Cookies we may use

When you visit our website, you may notice some cookies that are collecting information for other websites. For example, if you visit a page that has video content, cookies from YouTube may be served. We do not control the setting of these cookies and we recommend you visit the third party websites for more information.

Please find a list of some third party cookies you may find present on this website and links to their specific cookie information:

YouTube

Google Adwords

4Q Survey

How do I Control or Delete Cookies?

If cookies are not enabled on your computer is could mean that your experience with our website will be impacted. However, if you want to control or delete cookies you can do so.

Information on deleting cookiesor controlling cookiesis available at www.aboutCookies.org. To reiterate though, by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.