Terms & conditions


UK Mainland: For most items any order totalling over £100 (excluding VAT) delivery is free of charge. Any order below this amount is charged as follows:

£ £ (excl. VAT)
0 - 25 6.50
26 - 50 4.75
51 - 100 3.50
100 + 0.00

For special items carriage will be advised at the time of order.

For special items and deliveries to the following locations, the below surcharges will be applied to your order: 

  • Scottish Highlands + Islands (surcharge £9.00): AB, FK16-21 IV1-40, IV53-54, IV63, KW1-14, PA21-40, PH10-41. 
  • Northern Ireland (surcharge £12.00 for 48-hour delivery, £15.90 for 24-hour delivery)
  • Channel Islands (surcharge £20.00)
  • Isle of Man (surcharge £12.00 for 48-hour delivery, £15.90 for 24-hour delivery)
  • Isle of Wight (surcharge £7.50). All estimated price ex. VAT.

Non UK and Off UK Mainland: Charges for exporting will be advised at the time of order.


We reserve the right to refuse orders without prior notification.


Subject to alteration without prior notice. We reserve the right to invoice goods at prices ruling at the date of despatch. Prices shown do NOT include VAT. Payments are charged in GBP.


www.dorsetnursing.co.uk attempts to be as accurate as possible. However it does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.dorsetnursing.co.uk itself is not as described, your sole remedy is to return it in unused condition.


We will despatch all goods by the most cost effective method of transport unless otherwise specified by the customer. We will acknowledge despatch charges before processing non U.K. orders when the appropriate despatch option is selected.


Please note the following section applies to B2C (business to consumer) purchasing, but not B2B (business to business) transactions:

If you no longer wish to buy the item you have ordered, please confirm to us in writing as soon as possible and we will do our utmost to cancel it with no penalties, up to the point of dispatch from our warehouse.

Once the order (or part order) has been dispatched, you can state a wish to return the item, for any reason, up to fourteen days from the day of delivery. This must be done in writing via e-mail, letter or fax. We cannot accept returns without prior notification.

If you wish to return the item and have informed us as above, the order must be returned to us, as sold (in original packaging and in resalable condition) within fourteen days of the cancellation. On receipt of the order back into our Returns Department, we will issue a full refund for the price you paid for the order (or part order). If you fail to take reasonable care of the contents of the order prior to them arriving back to us we reserve the right to charge you for any reduction in value. If you would like us to arrange the collection of the order for return, then we will be happy to help but will charge associated costs, and will expect the packaging to be of sufficient strength.

We are unable to guarantee acceptance of returns of certain items, for example sanitary or sterile products, or items which are made to order/cut to size, for example specifically sized cushions. In some cases we may be able to accept a return but need to incur a restocking charge to cover prolonged stockholding and/or devaluation.

This cancellation policy does not affect your legal rights; if goods are faulty, mis-described or mis-picked we will accept returns and cover all associated costs on the proviso we are informed in writing within three (working) days of delivery. We will then contact you to arrange the return of the order and give a full refund or replacement order. We will assume your full co-operation in the return of any faulty item(s).


For account holders, our terms of payment are strictly net 30 days from date of invoice.


We take credit card security and fraud prevention very seriously. To ensure a speedy delivery it is important that you provide us with the exact address that your credit or debit card is registered to.


When you visit www.dorsetnursing.co.uk or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.